Legal

Refund Policy

Last updated 16 August 2026

1. The guarantee

Everything sold by The Useful Shelf comes with a 30 day money back guarantee, counted from the date your payment went through. It applies whether you read the whole thing or never opened it.

2. How to claim

Send one email to theusefulshelf@gmail.com with:

• the email address you used at checkout;
• roughly when you paid.

That is all we need. A reason is welcome if you want to give one, because it helps us write better guides, but it is not required and it does not affect anything.

3. What happens next

• We acknowledge your email, normally the same day and always within two working days.
• We instruct Selar to refund you to the same method you paid with.
• The money is sent back within five working days of us acknowledging you. How quickly it lands after that is up to your bank, and card refunds can take a little longer than bank transfers.

4. Keeping the files

Digital files cannot be handed back, so we do not ask you to prove you deleted anything and your refund does not depend on it. We do ask, as a matter of good faith, that you delete your copy and do not keep using it after you have been refunded.

5. The limits

We will decline a refund only where:

• more than 30 days have passed since payment;
• the same person has already been refunded for the same item and has bought it again;
• the files have been redistributed, resold or uploaded somewhere they should not be.

We do not operate a “no refund” policy. Blanket no refund terms are unenforceable against Nigerian consumers under the Federal Competition and Consumer Protection Act 2018, and we would not want one anyway.

6. If your file never arrived

That is not a refund matter, it is a delivery matter, and it is usually a spam folder. Email theusefulshelf@gmail.com and we will resend your files by hand. If you still want a refund afterwards, the 30 days above run as normal.

7. Chargebacks

If something has gone wrong, please email us before asking your bank to reverse the payment. A chargeback takes weeks and costs us a fee; an email takes a day and costs nothing. We have never refused a refund inside the guarantee period.

8. Your statutory rights

This policy sits on top of the rights you already have under the Federal Competition and Consumer Protection Act 2018. It does not replace them or reduce them.